FinancialForce, the leading customer-centric ERP and #1 professional services automation (PSA)* business suite, today announced general availability for its Spring 2021 Release. New capabilities include the much anticipated Customer Engagement capability and other features that deliver a modern customer experience, more powerful intelligence, automation, and agility.

“CEOs are prioritising digital transformation to improve strategic decisions and productivity while maintaining the fast pace of the last year,” said Dan Brown, Chief Product and Strategy Officer at FinancialForce. “Our Spring 2021 Release is designed to support the evolving enterprise and provide the agility and adaptability organisations need to meet the demands of the market. We are excited for the potential to supercharge ERP and PSA and help organisations be truly customer-centric.”

The new Customer Engagement capability reveals for the first time the customer’s impact on revenue and profitability from all revenue streams–product, services, and subscriptions–in a single view. Customer Engagement combines information from every stage of the customer journey, and the consolidated view provides new, real-time understanding of customer lifetime value.

The Customer Engagement feature brings new insights to light through a portfolio view of projects, a timeline view across key activities, financial analysis across the portfolio, and streamlined backend processes like billing. Additionally, it allows organisations to determine–and help their customers understand–the sum of the costs or obligations for a customer across the entire solution or set of projects.

Important updates in the Spring Release advance a modern customer experience using the power of Salesforce Lightning to speed adoption and ROI for customers. Users gain a consistent experience across FinancialForce business-critical applications–including PSA, Order and Inventory Management, Accounting. This release also includes a new configurable navigation component that provides an intuitive, consistent, and familiar navigation experience within each app and between all FinancialForce solutions.

Customer experience goes beyond user experience, and FinancialForce delivers investments to its Accelerate Customer Lifecycle Experience solutions to ensure customer success. User access is more secure than ever with enhancements to CLX Hub. The CLX Implementation Space dashboard adds intelligent troubleshooting, and the PreFlightCheck feature speeds and eases implementations.

Business agility is another key focus in Spring. FinancialForce users can automate service delivery best practices using Next Best Action. FinancialForce’s new intelligent staffing feature instantly evaluates skills and availability across regions, practices and groups, and produces a stack-ranked result set. These enhancements help organisations consistently implement best practices and quickly identify and assign the best resource.

“As Hyland continues to grow our global footprint, making expeditious and high quality resource assignments at scale is critical to both our company and our customers’ success,” said Rob Niehaus, Vice President, Global Services, Hyland. “Intelligent staffing through PSA will accelerate our time to staff, enable scale, and ultimately provide the best possible experience for our customers.”

To help support modern businesses, FinancialForce introduces a new Financial Report Builder that allows users to easily personalise their financial statements and create calculations “on the fly.” The Revenue Schedules update provides a view into future revenue that can be used in reporting and analytics. Additionally, Multi-X enhancements speed period-end close for companies with multiple entities, multiple currencies, and other complex requirements.

“The investments that FinancialForce is making to streamline business processes and activities across legal entities is a real time-saver for Industrial Software Solutions,” said Oliver Hansen, Director of Accounting, Industrial Software Solutions. “It’s exciting to see that FinancialForce listens to customer requests and is incorporating capabilities to support the needs of our growing business.”


*Most adopted PSA solution in SPI Research’s 2021 PS Maturity™ Benchmark; most adopted PSA solution by Technology Services Industry Association in 2020; leader in IDC MarketScape for Worldwide SaaS and Cloud-Enabled Midmarket Finance and Accounting Applications, 2020; #1 PSA and leader in Accounting by G2.