Photo by Emmanuel Ikwuegbu

Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office teams, announces that Haresh Gangwani has assumed the role of Managing Director, UK, in addition to his current role as EVP of Global Alliances.

As Managing Director, Haresh assumes overall responsibility for Intradiem’s UK sales and business development operations. He will also continue to lead Intradiem’s global alliances strategy, building partnerships and enabling new partners’ implementations of Intradiem solutions.

Intradiem has expanded its UK footprint in the past year by building an R&D hub and adding sales and marketing resources to the market. David Marshall and Matt Rumins will continue to lead the company’s sales, marketing, and customer success functions internationally.

“Haresh has played a key role in developing Intradiem’s global alliances strategy and our growing presence in the UK,” said Matt McConnell, CEO of Intradiem. “His new role as Managing Director confirms our commitment to the UK market at the highest level.”

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“Intradiem’s intelligent automation technology has helped U.S.-based contact centres increase their productivity and efficiency while also improving the agent and end-customer experiences,” said Haresh Gangwani. “I’m thrilled with this opportunity to extend that same high level of quality and commitment to contact centres in the UK and beyond.”

Before joining Intradiem in 2019, Haresh was co-founder and CEO of Bolstra, a SaaS-based customer engagement management platform provider. Previously he held VP roles in Product Strategy, Business Development and Strategic Alliances at Aprimo. Haresh earned an MBA and a BS in Computer Information Systems from the University of Indianapolis.

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