Kitchen Makeovers unveils new CRM System

Kitchen Makeovers, a leader in the kitchen renovation industry, is wasting no time kickstarting 2024 with the launch of its innovative, bespoke Customer Relationship Management (CRM) system. As the 24-strong franchise network continues to benefit from increasing demand across the UK, the brand’s cutting-edge technology is set to transform the way franchisees manage their operations, enabling more efficient and professional services for customers.

Designed exclusively for Kitchen Makeovers franchisees, this custom-built system prioritises ease of use and operational flexibility. At the heart of this new CRM system is its direct benefit to franchisees. It offers a comprehensive automated suite of tools for quoting, invoicing, and sales tracking, all integrated seamlessly with accounting software through an advanced API (Application Programming Interface – a software intermediary that allows two applications to talk to each other). This integration ensures a streamlined process, reducing manual input and saving hours of time for the entire franchise operation. In addition, the system delivers detailed insights and statistics, vital for franchisees to efficiently monitor and enhance their business performance.

“The launch of our bespoke CRM system marks a pivotal step in our journey,” explains Will Frankling, co-founder of Kitchen Makeovers. “This system isn’t just a tool; it’s a commitment to our franchisees, empowering them to excel in every aspect of their operations. We’ve invested not just in technology, but in the future of our network – ensuring each franchisee has the capability to deliver unparalleled service with efficiency and precision.”

This project represents a significant investment of approximately £25,000, reflecting Kitchen Makeovers’ commitment to innovation and franchisee success. The system was meticulously developed by an in-house team of experts, ensuring a tailored solution that meets the unique needs of their franchise network.

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“Since we began franchising, we’ve always put so much importance on building relationships. Exceptional customer service is one of our key concepts, and these new CRM systems will only help us enhance this further. Our franchisees are busier than ever and are continuing to raise the standards of the business and sustainable kitchen renovations across the UK. We want to keep pushing and be at the forefront of this industry, and embracing technological innovations will play a large part in that. This is just the beginning – 2024 is shaping up to be a really exciting year for us!” adds Will.

With 24 franchise locations across the UK, Kitchen Makeovers is a cost-effective, sustainable solution which provides a quick and efficient way to update the look of your kitchen. By retaining existing kitchen units, the company focuses on replacing key elements to give a fresh new look while minimising waste.

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