Katie Biddiss - Clinic Director

The current pandemic has forced many businesses to rethink a lot of strategies and some have been forced to consider how they will keep themselves afloat. However, one business that has managed to navigate through this troubling period whilst improving customer experience more than they ever have before is The Surrey Park Clinic. But they couldn’t have done it without one very special person in particular – Clinic Director Katie Biddiss.

Who Are The Surrey Park Clinic? 

The Surrey Park Clinic are a motivated team of specialist consultants who are passionate about providing personalised healthcare for the treatment of all gynaecological conditions, including fertility, menopause, hormone management and pregnancy care.

The Team at Surrey Park Clinic Recognise that everyone is unique. They ensure that no matter what your circumstances or stage of life, their team of physicians and practitioners provide comprehensive, passionate care tailored to your specific requirements. The clinic as a whole prides itself on its reputation, team and personalised care.

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If you are looking for experienced consultants that go the extra mile to act with honesty and integrity – the clients of Surrey Park Clinic will agree it’s the place to be. With every individual requiring different attention, solutions and treatment, the team understands that sometimes, the client needs to make decisions for themselves.

Having say in your own treatment and playing an active role during your stay will ensure full confidence and put your mind at ease. With teams dedicated to every area of Gynaecology, you will have a designated consultant to walk you through every step of the way. Ask all the questions you like and raise your concerns. The consultants will listen and offer expert guidance, considering your preferences and requests.

Clinic Director Katie Biddiss Focuses On Customer Experience More Than Ever Before

The challenges that the last few years have presented have shone a light on the truly caring and heroic nature of those working in the medical industry. It has been a truly scary time for many, especially those battling illnesses during an already uncertain time. Even the smallest acts of care have been shown to go a long way and this is especially true at Surrey Park Clinic.

Clinic Director, Katie Biddiss has gone above and beyond during this time to improve the customer experience and make sure clients that were still attending, didn’t have to worry about the outside world once they walked through the door. Biddiss has put every client first with her recent work at the clinic and fought to better the journey they are making with the consultants.

Firstly, she has used the unprecedented circumstances of the COVID-19 Pandemic as an opportunity to create more appointment slots for clients. Both during the week and at weekends, more individuals are able to get the treatment they deserve – without the heart breaking waiting lists.

This has been fundamental in ensuring that clients get the quality of care they need at a time where many health services have struggled due to the increased pressure that the pandemic has created.

However, that is not all. Katie Biddiss has also used this opportunity to improve the quality of waiting rooms for clients awaiting appointments. It can be daunting to walk into a clinical, sterile environment and so Katie wanted to ensure everyone who did attend felt safe, comfortable and able to address their concerns.

Even throughout this unprecedented time, masks don’t hide the smiles you’ll receive as you walk through that door. Unmatched customer service and a state of the art clinic are just a couple of things that will make your time comfortable and stress-free. Their mission is to welcome you to a team that works with you to solve every concern and tackle them in a way that suits you.

Biddiss has also ensured the clinic continues to go the extra mile by providing flowers for inpatients. It is the small acts of kindness such as this that have been shown to make all the difference over the last few years during such an already challenging time. Also, it shows real empathy and understanding for those that attend appointments at the clinic – something which has had to take a back seat in many other locations.

More About The Surrey Park Clinic 

The Surrey Park Clinic was established in 2005 and has seen more than 24,000 clients. The team’s clients are particularly appreciative of how the consultants take time to listen to your medical concerns and devise treatment plans tailored to your needs. The clinic’s consultant-led approach provides women with the fundamental support and personalised medical attention over a period that suits them. It is never rushed and no stone is left unturned.

The Surrey Park Clinic is committed to becoming a centre of excellence for Fertility and Women’s health and the work done by Katie Biddiss and the team at the clinic go a long way in achieving this goal. The Surrey Park Clinic strives to deliver personalised, high quality and cost-effective healthcare to clients, regardless of this situation that continues to affect the world. The professionals working at the clinic listen to your concerns and offer the best expert advice and guidance so that you can make informed decisions regarding treatment options.

The work done by Katie Biddiss reinforces these values as she and the team continue to go above and beyond in ensuring that clients are heard and treated with the best quality of care possible at a time where many are suffering from cancelled appointments and a feeling that they are not being fully understood.

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Jonathan Bird
Head Honcho of Delivered Social - Guildford & Portsmouth's most-rated digital marketing agency. We specialise in web design, social media and SEO and have worked with hundreds of businesses and charities to help them grow and expand their online presence.