Alcedo Care Group on Stanley Road in Liverpool is celebrating a perfect 10 rating on homecare.
One of the only homecare providers in Liverpool to receive the highest possible score of 10, Alcedo’s top rating positions the team head and shoulders above the local competition.
Designed to provide genuine independent reviews and feedback for those looking for homecare services, homecare invites service users and their families to rate providers across five important categories including staff, care/support, management, treated with dignity and value for money, and a perfect 10 rating is not easy to achieve.
It is testament to the passion, commitment and exceptional care delivered by the Liverpool team that the branch has achieved this high standard in such a short space of time, generating five-star reviews and glowing comments from its service users.
Reviews include comments such as “I cannot thank the staff enough, the carers always went above and beyond, nothing was ever too much trouble for them,” “my partner has a great relationship with all the carers and I know he is safe in their hands, which to me is priceless,” “my mum calls the carers angels and you certainly are angels,” and “outstanding, fantastic service, excellent, compassionate, empathic staff.”
Registered manager in Liverpool, Laura Mosedale, is delighted with the news commenting: “The whole team is thrilled with the 10 out of 10 rating and the feedback that our service users and their families and friends have provided. We are committed to providing only the highest standards of care and it is wonderful to be recognised in this way for doing a job that we truly love and are so passionate about.”
Managing director at Alcedo Care Group, Andy Boardman added: “People are at the heart of Alcedo Care Group and everything we do and that is what makes the care that we deliver so very special. I’m incredibly proud of each and every one of our amazing team in Liverpool who have worked so consistently to deliver the highest quality of care to each individual service user in this region.”
Recently rated one of the Top 20 large home care groups for all ages for the fourth year running, Alcedo Care offers Domiciliary Care Services, Live-in Care, Nurse-Led Complex Care Services, Supported Living and Children’s Services. It has established an enviable reputation as the home care provider of choice.
The family owned and operated Group is on track to meet its target of owning and operating 30 branches across the North of England and Wales by the end of 2025. Alongside its geographical expansion plans, the innovative Group is also on track with its mission to continually expand its portfolio of quality home care services, with a particular emphasis on developing its Complex Care and Live-in Care provision.
