Medallia, the global leader in customer and employee experience, has announced its latest Gender Pay Gap Report, which shows an overall reduction in its gender pay gap in 2021-22, compared to 2020-21, as well as an increase in female representation. In 2022, Medallia’s median hourly gap was 5.96 percent (down 9.5 percentage points from 2021 and significantly lower than the UK average of 9.4 percent), while the level of female employee representation was 38.5 percent, both of which represent positive examples in the IT sector.

The UK government requires companies with 250 or more employees to report their gender pay figures annually, shedding light on the scale of the issue. Medallia sees this requirement as an opportunity to go beyond the statutory requirements, and to understand the context for its gender representation and remuneration.

Mary Ainsworth, Chief People Officer at Medallia said:

“At Medallia, we are committed to creating a workplace culture that values and rewards our employees equally, regardless of their gender. We believe that diversity and inclusion are not only morally right, but also essential to our success as an organisation. We are pleased to announce that our overall pay gap has reduced compared to the previous year. This is a reflection of the progress we have made towards achieving our diversity and inclusion goals, with a particular focus on gender. However, we acknowledge that the results of this gender pay gap report remind us that we still have work to do in order to achieve true equity in our organisation.


“Continuing to review our UK gender pay gap and take concrete steps to address any disparities we uncover is one step Medallia takes in our commitment to prioritise transparency, fairness, and diversity in all aspects of our business. We realise meaningful change will take time and it takes a long-term commitment to significantly change the make-up of our workforce, and we are resolute in this effort. We must work in partnership to make this happen; we are stronger together.”

The gender pay gap is a measure of the difference between men and women’s average earnings across an organisation as a whole, over a fixed time period, regardless of role or seniority. Medallia made its first public commitment to equal pay by signing the Glassdoor Equal Pay Pledge in 2017, and in 2022 achieved Fair Pay Workplace Certification. It commits to having no statistically significant differences by gender, race, or the intersection of gender and race for employees doing substantially similar work.