New contracts help Letchworth company plan for a ‘technology’ driven future

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(l-r) James Chittil, Mary Adams, Mohammed Waheed and Will Adams (all Integrity Security)

Expanding its offering is helping a leading security specialist come through Covid-19 with a number of new contract wins.

Integrity Security Group, which operates from offices in Letchworth, Aldridge and Solihull, has started to deliver a number of facility management services to run alongside its comprehensive manned and electronic security solutions.

This approach, combined with significant investment in its dedicated control room, has seen it win over £110,000 of prestigious deals, including a high-profile apartment scheme in London called Leon House and the Mailbox in Stockport, an old post office depot that has been transformed into a mix of residential, commercial and leisure opportunities.

“We were already moving towards more electronic security and remote monitoring and I think the pandemic has accelerated this, with clients less keen to have people on site but still maintain secure premises,” explained Will Adams, Managing Director of Integrity.

“The other big move we’ve seen is the desire for us to offer more facility management services, including taking care of cleaning and looking after new signage requirements.”

He continued: “This has now been built further into the Integrity core offer and is something that a number of our existing clients are starting to take advantage of. It is also proving a competitive differential when pitching for new work in what is the new normal.”

Integrity Security Group provides bespoke security services to a blue-chip client base spread across the country, including offices, industrial units, multi-tenanted developments, residential and commercial schemes

Services range from manned guarding, mobile patrols, key holding and alarm response to temporary guarding and strategic consultancy on security matters.

The security company, which employs 110 people, has also invested heavily in expanding its electronic security capabilities, including complex CCTV, access control and fire and intruder alarm systems.

Will, who has been appointed to a British Security Industry Association (BSIA) steering group continued: “Every business has had to pivot to adjust to the challenges of Covid-19 and our industry is no different.

“First and foremost, we’ve had to ensure all of our staff were safe throughout the pandemic and then we’ve had to look at how we can change the way we do things to guarantee security for our clients, whilst also being able to minimise human contact.

“This has seen a lot more remote monitoring that we carry out from our purpose-built control centre in Solihull and increased investment in electronic access solutions. Whilst there will always be demand for manned guarding services, the big growth opportunities will focus on technology and how we integrate it effectively into the security offer.”

Integrity Security Group is throwing its backing behind a new awareness campaign jointly launched by the British Security Industry Association (BSIA), the Security Institute and the Security Commonwealth.

It intends to highlight the essential role Security Officers play in public life and to improve the public’s respect and recognition of their skills and competencies they demonstrate to successfully undertake their jobs.

Will concluded: “The campaign will showcase security professionals as a respected, valued, professional service provider contributing to and creating a safe and secure environment: critical to protecting people, places, and property – a key worker that is seldom acknowledged and yet is firmly embedded in our daily lives.”