TCN, Inc. is a global provider of comprehensive call center software for enterprises, contact centers, BPOs and collection agencies. It opened its UK head office last month in Shrewsbury, Shropshire, West Midlands.
Following a successful demonstration and free trial of he product, UK Search Ltd switched from their previous provider to TCN.
As part of the integration process, TCN was able to set up payment integration to UK Search’s preferred provider. To ensure the integration went smoothly, Douglas Ward, Account Manager at TCN in the USA flew over to work alongside the UK Team to provide a full and personalised support service.
UK Search is a specialist tracing and debt collection agency based in Chesterfield, Yorkshire, North of England. It has around 75 agents who will be using the TCN Operator platform and around 160 staff.
More than 70 percent of TCN’s 1500+ clients worldwide are in the Accounts Receivables sector.
Cliff Poole, Founder and Managing Director of UK Search Ltd said the company was looking for a cloud dialer software that could work in harmony with its other systems to align the automated decision-making with its corporate goals.
He said: “The TCN system is way ahead in terms of innovation. It has plenty of functionality and is a platform and company we have absolute confidence in, plus a shared ethos that almost everything is possible. Working closely with TCN we have developed a call center solution for our Debt Collection teams that improves our engagement rates and enhances overall performance.”
Head of UK Operations & Sales, Spencer, Taylor, said he was “delighted” to have UK Search onboard alongside TCN’s growing roster of clients in the UK, EU & Africa.
“UK Search is leading the way in the sector and being able to respond to their business needs to help them scale further is exactly what we strive to do here at TCN. With TCN, the product can be tailored to each business’s needs and the ensuing regular support is designed around helping the client get the most from the platform. Our clients only pay for what they use, and there is no cost for technical work such as adding in the payment integration.”
TCN has two decades of experience building cloud-based contact center systems with thousands of clients worldwide across most continents, handling billions of interactions a year. In addition to the UK and Europe, it has global data centers and offices worldwide, including the USA, Canada, India, and Australia.