Some of the Grosvenor Manor team

New Care’s Grosvenor Manor Care Centre, located on Hatchmere Drive in Chester, has been recognised as one of the Top 20 Care Homes in the North West by leading care home reviews website.

With a perfect score of 10 out of 10, the care home has received fantastic reviews over the course of the last 12 months written by residents and/or family and friends.

There are 1,799 care homes in the North West, so the Top 20 award, which was launched in 2014, is a huge achievement and very coveted accolade.

The reviews received cover all aspects of everyday life in the care home including its overall facilities, quality of care, support, cleanliness, food and drink offering and safety and security.  The Grosvenor Manor team, activites programme and individual care for residents are also covered, and if residents feel that they are treated with compassion and dignity.


Grosvenor Manor home manager, Anne Hughes, comments: “We are thrilled to have received this award and to be listed in the Top 20 Care Home round up for the North West.  It’s an incredible achievement, particularly because it is based on reviews from our residents and their loved ones, and I am so proud of the team for their continued commitment, hard work and compassion.  It’s wonderful to be one of a select few top rated care homes in the region.”

Reviews manager, Amanda Hopkins, adds: “We now have over 300,000 reviews of care homes which means we can give a really good insight into the kind of care and facilities offered by thousands of care homes all over the UK.

“Our reviews show the standard of a care home’s facilities and the quality of their care and support, staff, activities and nutrition as well as if the care home is good value for money.

“It is such an achievement to be named as a top rated care home by the residents who actually receive the care as well as their family and friends.”

The Top 20 Care Home Awards 2024 are based on over 109,000 reviews received from residents and their family and friends between 1st February 2023 and 31st January 2024.

New Care is one of the UK’s leading care home providers.  Its portfolio of purpose-built ‘new generation’ care centres is fast gaining an enviable reputation for outstanding care that is second to none.

Grosvenor Manor is a stunning 81 bed state-of-the-art care facility offering individual, person-centred residential, dementia and 24 hour nursing care services.  For further information, please call 01244 305330.