New dispatch and analytics capabilities to improve emergency response as part of PERLE modernisation programme

Hexagon’s Safety, Infrastructure & Geospatial division announced the Free and Hanseatic City of Hamburg, Germany, has selected HxGN OnCall solutions to modernise emergency dispatch operations and analysis for the city’s fire and police departments. The modernisation, part of Hamburg’s PERLE programme (Programm Erneuerung Leitstellen von Feuerwehr und Polizei), will bring cutting-edge technologies to Germany’s second-largest city.

Hexagon’s industry-leading computer-aided dispatch (CAD) solution, HxGN OnCall Dispatch, is expected to greatly improve collaboration between fire brigades and police authorities, enabling faster and more efficient emergency response for the city’s 1.8 million residents.

Hamburg also selected the HxGN OnCall Analytics data visualisation and analytics tool. OnCall Analytics will create easy-to-understand reports and performance analyses, enabling the city to better evaluate and optimise the allocation of police and fire brigade resources.


“As a web-based solution, HxGN OnCall is a major step forward in the modernisation of fire brigade and police command and control technology,” said Andreas Czerwinski, M.A. police director and programme manager of the Ministry of the Interior and Sport of the City of Hamburg. “These advanced tools are intended to facilitate the work in the control centres and, as a result, make Hamburg an even safer place to live and work.”

“Hexagon is proud to be selected by one of Europe’s most prestigious cities to modernise its public safety operations,” said Maximilian Weber, senior vice president, EMEA, Hexagon’s Safety, Infrastructure & Geospatial division. “HxGN OnCall will bring advanced capabilities to Hamburg’s fire and police departments, offering one of the most innovative systems for control centre organisations in Germany.”