Library consumer survey reveals shift to self-service

A comprehensive library survey by D-Tech International has unveiled significant insights into library technology adoption, highlighting a robust trend towards self-service in 2025 and the reasons why.

The findings, gathered in December 2024 from library customers across the UK and US, indicate that libraries are embracing self-service technology, not only for efficiency but to meet growing demands for inclusivity, accessibility, and improved user experience.

Of the 68 respondents, 79% have implemented self-service technology, rating its ease of use and integration with existing systems as its most valued features.

One of the standout trends identified is the rising demand for 24/7 access to library services with 63% reporting this as the most important feature of library smart lockers. Smart lockers, allowing for around-the-clock collection and returns, have been used to give access to library resources outside of opening hours, and even offsite at a more accessible location.

This trend reflects a broader movement towards ensuring that libraries are accessible to all, with 76% of respondents prioritising inclusivity and accessibility within their services.

Marvin Crisp, founder and owner of D-Tech International, which has pioneered self-service library technology and installed some of the first remote library lockers across the US said: “This survey highlights the remarkable shift in how libraries are evolving to serve modern users. We’re proud to support our customers in reaching more of their communities with innovative technology.”

Self-service has also proven its efficiency in libraries. 63% of the survey’s respondents said their self-service technology has streamlined check-out and return processes. Over half say it has reduced wait times for library users and 31% say it has increased staff time for direct patron interaction.

As libraries continue to embrace technology, the widespread adoption of self-service and 24/7 collection and return is reshaping the future of public libraries, ensuring that these community spaces remain relevant, accessible, and responsive to the needs of today’s users.

About D-tech International:

D-Tech International is a global leading developer, manufacturer, and supplier of high-performance technology solutions for libraries. With a focus on innovation and customer satisfaction, D-Tech has been at the forefront of the library technology industry since 2002. The company has offices in New Jersey, US, and Suffolk, UK, and manufactures its products on site.