Europa Contact Centre has made in its first major appointment since the business came into being last year.
John Cole has been appointed as Head of Sales and will be working alongside the management team to assist with the ongoing development, ensuring Europa Contact Centre is operating at the highest standard.
John brings 15 years of experience working across a range of outsourced contact centres, including his previous role as a Business Development Manager for CCA international. John knows that successful client/outsourcer relationships are built around delivering on promises, working in tandem with clients and innovative value-added servicing.
Europa Contact Centre was created in 2019, when Europa Worldwide Group acquired some of the trade and assets of Menzies Response, including the Ashford based outsource contact centre, which it then renamed. With continuing investment in ‘best of breed’ technology, people and training and development, it is seen as a key part of the Europa Worldwide Group growth strategy.
Europa Worldwide Group is a pioneering logistics operator and employs more than 950 people across its divisions – Europa Road, Europa Air & Sea, Europa Warehouse, Europa Showfreight, Continental Cargo Carriers as well as Europa Contact Centre.
Europa Contact Centre provides a diverse range of inbound and outbound customer and membership support services across a range of sectors. Our fully integrated technology supports all contact channels including telephone, emails, webchat and digital.
The brand-new role was created to focus on bringing new customers aboard and ensure the division is reaching its full potential. In his new role John is working closely with Alison Flannery, General Manager of Europa Contact Centre, who has over 20 years’ experience, and shares John’s passion for service excellence. Together they will focus on continuous and innovative improvements to ensure the delivery of high quality, helpful and efficient servicing.
John Cole, Head of Sales comments: “I am delighted to be joining Europa Contact Centre. I could tell during my first visit to the site how genuinely passionate and driven the all the team are about delivering great service. What also struck me was the range of services and capabilities being offered and saw huge potential for the centre. On attending the annual Europa Worldwide Group conference at the start of the year I was blown away by the companies ‘can do’ attitude and how much everyone cares about the business. That really sealed the deal for me. – I could see that it was a company that shared my values and one that I wanted to join. I am very pleased to be a part of the team.”
Maria Torrent-March, Logistics Director for Europa Warehouse adds: “We are delighted to welcome John to the team. His experience and knowledge are of great value to our division and we are looking forward to seeing what he can bring to the team. His role is vital in driving Europa Contact Centre forward to deliver our ambitious growth plans.”
Europa Warehouse already operates award-winning warehouse sites in Dartford and Birmingham and is set to open its largest facility to date, a £60m ‘best in class’ 3PL logistics facility in Corby, Northants this summer.
This is the latest investment in Europa’s logistics operation following strong results by the award-winning team. Europa Warehouse delivers a cost-effective solution offering a range of value-added capabilities including e-commerce fulfilment and the company already supports a wide range of leading blue-chip clients and this new facility will enable it to enhance its services significantly.
Europa Worldwide Group is the leading independent logistics firm which has gone from strength to strength, reaching a turnover of £180m in the last financial year. Europa employs over 950 staff and was recently featured in The Sunday Times Top Track 250 for the second time.
