Medallia closes transaction to fuel company’s next chapter of AI-driven growth

A new ownership group and $150 million in fresh capital set the stage for accelerated innovation across the company’s experience management platform

Medallia, the leading AI-driven platform for experience transformation, today announced the completion of its previously announced recapitalisation agreement with its lenders. With the transaction now closed, Medallia has significantly reduced its outstanding debt and secured $150 million of new capital, and has officially transitioned ownership to an investor group led by funds managed by Blackstone, as well as Apollo, and FS KKR Capital Corp (FSK).

“Closing this transaction is a defining moment for Medallia,” said Mark Bishof, CEO of Medallia. “With a stronger balance sheet and the full support of our new ownership group, we are ready to move even faster in delivering AI-led experience management to the world’s most iconic brands. We are excited to deliver industry-leading innovation to our customers, our people, and our platform.”

With the deal finalised, Medallia is turning its full attention to the road ahead: expanding its generative AI and automation capabilities, deepening integrations across existing enterprise systems and emerging agentic AI ecosystems, and continuing to build on its Frontline-Ready AI™ foundation. These investments are central to Medallia’s vision of transforming experience management from a reporting function into an intelligent, predictive, and automated engine for business impact. The company recently shared examples of the transformational productivity its global enterprise customers are already seeing from Medallia’s generative AI capabilities, an area set to see significant investment as a result of this transaction.

“Today marks the beginning of an exciting new chapter,” Bishof added. “We have the capital, the conviction, and the momentum to define what the next generation of experience management looks like — and we’re just getting started.”