Filipa Costa

Service design and UX specialist adds former Defra and Portuguese Government Service Designers to its growing team.

Bristol-based service design and UX specialist Mace & Menter has made four key appointments to its team, as it expands its innovative work with government and NHS to help improve the way people experience services.

Andrew Grimes joins Mace & Menter as Experience Design Director, from Nationwide Design Studio. He has extensive experience in user research, design leadership, content strategy and has led creative, service and experience teams for over 20 years. He’s previously led projects for National Trust, and the NSPCC as well as looking at ways to make finance more accessible.

At Mace & Menter, he’s leading work with the NHS around ways digital can be used to better support diagnosis pathways.

Cécile Maïa Pujol joins as a research and design consultant who previously worked in service design at the Department for Environment, Food and Rural Affairs (Defra).

She has a background in design and social research, and experience working with start-ups, global businesses, social enterprises and government agencies in both France and the UK. In previous roles she has worked on projects for Airbus and URSSAF – the French revenue and customs agency.

Filipa Costa joins as a research and design consultant who formerly worked as a Service Designer for the Portuguese Government. At LabX – Experimentation Lab for Public Administration – she worked as part of a multidisciplinary team tasked with redesigning public services.

She has also worked on projects within the Portuguese health service, designing a new user-centred process to create the Ministry of Health Strategic Plan (2020-2022), and has significant experience designing and delivering service design training.

Kyle Magee joins as a consultant specialising in user research. His focus will be on uncovering pain points and opportunities within a service to build better, more intuitive experiences.

With a background in Psychology, Kyle has previously helped organisations such as Samaritans, Sue Ryder, and the Football Foundation to increase engagement with their services.

Mace & Menter’s Managing Director, Sam Menter said: “Our goal here is to build a team of brilliant consultants with shared values who want to make a difference and work on problems worth solving.

“Our new team members are a great fit. They have the experience, passion and drive to uncover exactly what people need when they use government and NHS services, and to help our clients determine the best way to meet these needs.”

Mace & Menter’s team of user researchers, service design and UX specialists have extensive experience running public sector and health service design projects, upskilling internal teams and embedding a people-centred mindset. The company has worked with organisations including NHS, NHS Digital, Cabinet Office, DCMS, Policy Lab and Scope to help improve the way people experience their services.