ICS.AI brings GPT-5 to the SMART: Unified AI Platform – safe, flexible and affordable AI for the whole public sector

ICS.AI, one of the UK’s fastest-growing AI companies, today announced support for GPT-5 within its SMART: Unified AI Platform. The update strengthens reasoning, expands context handling and powers more capable agentic workflows across the SMART: Front Door and SMART: Staff Copilots – while keeping the governance, grounding and auditability public bodies require.

“Our mission is AI for everyone, not just a few specialists,” said Martin Neale, CEO of ICS.AI. “By bringing GPT-5 into SMART: – and keeping the platform guardrailed, grounded in each customer’s local content and model-flexible – we’re helping UK public services modernise safely and affordably. That means faster, more accurate answers for the people you serve, and real productivity gains for every team.”

Highlights:

• All-employee affordability – Organisation-wide licensing options make copilots realistic for every member of staff, not just niche roles.
• Model-flexible by design – SMART:’s LLM-agnostic architecture lets organisations use GPT-5 alongside other leading models and switch as costs, performance or policy needs change – without rebuilding workflows.
• Front Door and Back Office – Stronger reasoning improves triage, deflection and form-filling across phone, webchat, email and social, while bigger context windows enhance drafting, summarisation and decision support for complex casework.
• Governance first – Built-in PII redaction, per-answer citations, full audit trail, role-based access and UK/EU data-residency options apply uniformly across channels and models.

What this means for UK public services:

• From pilots to platform – Replace point solutions with one governed platform spanning service users (residents, students, patients) and staff.
• End-to-end automation – Connect the SMART: Front Door to back-office processes for faster outcomes and clear accountability.
• Equity and consistency – Affordable access for every employee lifts capability across directorates and standardises quality.
• Resilience and value – A model-flexible core avoids vendor lock-in and protects budgets as the AI landscape evolves.

GPT-5 support is rolling out in phases across SMART: Front Door and SMART: Staff Copilots. Timelines may vary by product area, governance requirements, and model availability. Customers can speak with their ICS.AI team to plan the right enablement path.