Whether it’s dealing with an increase in demand for products and services, or navigating new working from home policies, small to medium enterprises (SMEs) are continually facing challenges as a result of the pandemic. With recent statistics revealing that Covid-19 could cost small businesses up to £69 billion, and that 234,000 have already stopped trading SMEs – how do SMEs guarantee survival?
Now, more than ever before, it is crucial for SMEs to capitalise on every opportunity. Missing one phone call or not replying quickly enough to one email could result in a damaged brand reputation and a loss of customers, whose business is vital to their survival.
As a direct result of demand rapid customer service response firm Europa Contact Centre has the solution, with the launch of a new service, SME Advance. Created to ease the pressure on SMEs impacted by Covid-19, it promises to help businesses turn what could be lost enquiries – from missed calls to full voicemail boxes and reduced response rate times – into valuable and loyal customers.
Europa Contact Centre will act as a virtual customer service contact (for less than the cost of employing someone) managing calls 24/7 (answering or diverting phone calls, taking messages etc.), The new service can even manage handle credit control as well as overflow services via email, phone and webchat and much more.
Alongside this, there is no set up cost and businesses can switch the service on or off, to cater for peak times. Additional services can also be added including debt collection and telesales.
Europa Contact Centre is part of a wider international group which has experience working with high-profile blue-chip clients across Europe. The Contact Centre itself has over 20 years of experience working one on one with businesses to help them reduce costs, improve efficiencies and maximise opportunities.
Graham Henry, General Manager at Europa Contact Centre, comments: “We challenged our team to listen to businesses and as a result, have developed a new customer service product which focuses on managing customer relationships and improving efficiencies in customer communications in a post-Covid-19 economy.
“We believe that small to medium enterprises (SMEs) are a critical part of the global economic recovery. We are well placed to offer them high quality, monthly pay as you go, tailored support so that they can focus on growing their business, despite the uncertainty that the pandemic has created. We want to be part of the solution.”
